Returns, Cancels and Refunds
Please contact us first at cs@acuvance-usa.com and receive prior approval for your item return, repairs or exchange.
Instructions:
You will be responsible for retuned shipping fees incurred to send the item(s)back to us.
When you return the item(s), please include a copy of the original invoice, and write your name, e-mail address, and
phone number.
Conditions for warranty services:
1.The warranty period*1 is one month from the date of purchase.
2.Internal electronic circuitry Damage caused by incorrect connection, inter-terminal shorting, or abusive driving is not covered by warranty.
3. Note that this device will not be covered under warranty if the housing has been opened.
4. ACUVANCE assumes no responsibility for damage to the receiver or servo caused by the incorrect connection of this product.
5. Note that if the repair card (located in your ESC manual) is not properly filled out, repair and return of the ESC may be delayed.
6. Any items modified from their original version (change of connectors, capacitors, shortened wires) will not be accepted for exchange or refund. Only repair will be allowed.
7. ACUVANCE assumes no responsibility for damage or losses that occur during transportation. Please take note of this beforehand.
Return address.
ACUVANCE USA.
23446 Anza AV. Ste A
Torrance, CA 90505
www.acuvance-usa.com
Email: cs@acuvance-usa.com
Cancel:
If ACUVANCE confirms the cancellation request and reply email to customer after the order is placed and before the product is shipped, it can be canceled.
Within one month after the item arrives, you can cancel by confirming the cancellation by e-mail and returning the unopened item as it is.
However, the customer is responsible for all round-trip shipping charges and fees charged by financial institutions such as credit card companies and PayPal.
Return address.
ACUVANCE USA.
23446 Anza AV. Ste A
Torrance, CA 90505
www.acuvance-usa.com
Email: cs@acuvance-usa.com
Refund:
Regarding cancellation of orders before shipping and refund of product price according to other contracts
When refunding to a customer, ACUVANCE will not pay for the fees automatically charged by the credit card company, PayPal, etc. at the time of ordering and refunding.
Delivery Confirmation:
Whether or not the product package shipped from ACUVANCE has arrived will be determined based on the results of the delivery confirmation of each carrier such as USPS, UPS, FedEx etc.
ACUVANCE is not responsible for any loss and damages after shipping of the package.
Service target:
Regarding Returns, Cancels and Refunds, we will only deal with items purchased directly by the customer from the ONLINE store on this page managed by ACUVANCE USA. Purchases made at any other hobby shop, retail outlet or online store are not eligible.
Warranty period:
Regarding the product warranty period, the attached instruction manual states that the warranty period for repairs and defects is 3 months, but this is the period during which the Japanese headquatre handles repairs.
The warranty period for products sold by ACUVANCE USA is 1 month. If 1 month has passed and it is within 3 months, please ask the head office in Japan to deal with it.
AUVANCE USA does not accept returns or refunds for products that have been sold for more than 1 month.