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Returns, Cancels and Refunds

Please contact us first at cs@acuvance-usa.com and receive prior approval for your item return, repairs or exchange.

Instructions:

You will be responsible for retuned shipping fees incurred to send the item(s)back to us.
When you return the item(s), please include a copy of the original invoice, and write your name, e-mail address, and
phone number on the backside.

Conditions for warranty services:
1.Internal electronic circuitry Damage caused by incorrect connection, inter-terminal shorting, or abusive driving is not covered by warranty.
2. Note that this device will not be covered under warranty if the housing has been opened.
3. ACUVANCE assumes no responsibility for damage to the receiver or servo caused by the incorrect connection of this product.
4. Note that if the repair card (located in your ESC manual) is not properly filled out, repair and return of the ESC may be delayed.
5. Any items modified from their original version (change of connectors, capacitors, shortened wires) will not be accepted for exchange or refund. Only repair will be allowed.
6. ACUVANCE assumes no responsibility for damage or losses that occur during transportation. Please take note of this beforehand.

Return address.
ACUVANCE USA.

23446 Anza AV. Ste A
Torrance, CA 90505
www.acuvance-usa.com
Email: cs@acuvance-usa.com


Cancel:
If ACUVANCE confirms the cancellation request and reply email to customer after the order is placed and before the product is shipped, it can be canceled.
In addition, even after the item arrives, the customer can cancel it by confirming the cancellation by email and returning the unopened item as it is.
However, the customer is responsible for all round-trip shipping charges and fees charged by financial institutions such as credit card companies and PayPal.

Return address.
ACUVANCE USA.

23446 Anza AV. Ste A
Torrance, CA 90505
www.acuvance-usa.com
Email: cs@acuvance-usa.com


Refund:
Regarding cancellation of orders before shipping and refund of product price according to other contracts
When refunding to a customer, ACUVANCE will not pay for the fees automatically charged by the credit card company, PayPal, etc. at the time of ordering and refunding.

 

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